Shipping

  • In the Netherlands and Belgium, shipping is free for orders over €80. For smaller orders, we charge €8.
  • In Europe, shipments costs €15 for all orders. For international orders outside of the EU our prices are excluding custom fees and all additional taxes.
    We cannot be held responsible for any additional costs.
    For orders outside Europe, please send an email to info@frederiquevanheesch.com.
  • Incoming orders are processed on weekdays withing 24 hours. When your order is shipped, you will receive a confirmation email with your invoice and a tracking link.

Return policy

We hope that you are very happy with your new bag. If she doesn’t add up to your expectations, you can return her within 14 days in new condition.

If you want to return your bag, please send an email to info@frederiquevanheesch.com with your name, reason of return and bank information so we can refund your order. We will transfer the amount within 3 days once we have received the bag.

The shipping costs are on your own expense, so please make sure you have a track&trace number.

Items can be sent to:

Frédérique van Heesch                                            
Silenenstraat 8                                                  
5212 XH ‘s-Hertogenbosch                                                
The Netherlands